The 500 minutes can ONLY be used to make local calls to standard landlines and mobiles within the country listed. For example, if you are in Spain you can only call standard Spain phone numbers. You cannot call an Italian number. If you are in Italy you can call standard Italy phone numbers, but not Spain number, etc.
If you wish to call any other international countries outside the covered countries, you will need to use data based apps such as Whatsapp, Viber, Skype, Messenger, etc . You are also able to add credit to your Viber or Skype account, which will allow you to make Local and International phone calls directly to landlines and mobile at the apps rates.
How can I call within country?
You need to include the country calling code prior to the phone number and drop the leading 0 if you wish to call. For example if you are in Spain and wish to call a Spain based number whose phone number is 08123456123 you would need to dial +348123456123.
To get a full list of international calling codes, click HERE
Calling within the UK?
Whilst in the UK, the included 500 minutes can only be made to standard UK landline numbers (for the UK starting 01, 02, 03) and mobiles within the UK. Calls to other numbers including Premium rate, Business rate numbers and non-UK numbers are not included.
How can I call and SMS outside of the EU?
If you wish to call any other international countries outside the EU such as Australia, Canada, Germany, New Zealand, UK, USA etc, you will need to use data based apps such as Whatsapp, Viber, Skype, Messenger, etc . You are also able to add credit to your Viber or Skype account, which will allow you to make Local and International phone calls directly to landlines and mobiles at the apps rates.